TERMS AND CONDITIONS

All prints are sold unframed unless stated on the product page.

Transactions are processed by Worldpay and PayPal in £ (pounds sterling) with your credit or debit cards. Postage costs will be added to your order at the checkout.

Please note when paying with PayPal, we will use the delivery details as specified through this website and your confirmation email from us, not Paypal which can occasionally be different.

Postage Costs

UK
Up to £9.99 = £1.50
£10 - £49.99 = £2.95
£50 - £99.99 = £4.95
£100 + = Free p&p

Europe
Up to 9.99 = £2.95
10 - £49.99 = £4.95
£50 - £149.99 = £9.95
£150 + = £12.95
 
Rest of world
Up to 9.99 = £2.95
10 - £49.99 = £6.95
£50 - £149.99 = £13.95
£150 + = £18.95

UK Customers Next day delivery
Order before 12noon for next day delivery via UPS or Royal Mail Special Delivery. Total cost of delivery £9.95.
Please contact us before you order to ensure we are able to dispatch your purchases.
Only available Tuesday-Friday and for UK customers only. Orders placed on a Friday may not arrive until Monday.
Orders placed on a Saturday/Sunday/Monday may not be dispatched until Tuesday as we are usually closed on Mondays.
A contact phone number is required for this service.

Delivery

UK items will be sent via Royal Mail First Class, Recorded Delivery (Signed for), Special Delivery or Standard Parcel Service with the relevant level of insurance and proof of purchase. We will email you when the item has been dispatched. For large or heavy items or parcels we may use UPS. In this case we will contact you beforehand to arrange a suitable delivery date.

We aim to dispatch your parcel within 4 working days. All items will be dispatched as soon as possible and will be delivered within 2 weeks or as stated on product page. Once dispatched we will email you a dispatch notification.

In some cases where items are made to order, delivery may take longer than usual. We will advise on a delivery date in this case.

Please bear in mind most items are handmade one off's or from small editions so we may sell out of certain items at particularly busy periods. In this case we will advise you of a delivery date.

Shipping to Non UK countries will be sent via Royal Mail's overseas parcel services. Insurance will be obtained for goods.

Please note that shipment to non UK countries may be subject to import duties and tax. Additional charges must be paid by the customer. Soma has no control over these charges and bears no responsibility.

Please get in touch if you require a parcel to arrive by a certain date.

Returns

Returns can be made within 7 days of delivery.

If you wish to make a return you must inform us in writing by email or letter within 7 days of delivery. When making a return you must send the item using recorded delivery and with appropriate insurance as we will not be held responsible for items missing or damaged.

You will be given the option of an exchange or we will refund your payment minus postage. We aim to reimburse you within 7 working days. Items made to order are not subject to returns. For example, any artwork printed to order will be non returnable. Earrings are non returnable for hygiene reasons. Refunds will only be issued if item is returned in unused/same condition it was delivered in.

Due to monitor settings colours may vary slightly from the colours you see on screen. Handmade items such as textiles may have small variations in colour or pattern which we cannot be held responsible for. However if large variations occur we will advise before shipment.

Please note these terms and conditions refer to the Online Shop only.

Breakages and damaged items

If any item arrives damaged please contact us immediately and keep the item and packaging used. A representative from Royal Mail may visit you to check item and packaging as part of compensation claim process or we may need the damaged item to be returned to us. A replacement will be dispatched after we have either received the damaged item or after advice from Royal Mail. Please wait for our instructions before returning the item to us.

For faulty items (not breakages) please return the goods to us within 7 days with receipt. We will offer a replacement or refund the cost of the item.

Lost items

If your item does not arrive within 7 days of dispatch for UK and 14 days for rest of the world, please contact us in case delivery has been delayed.

Items returned to us by the postal service marked as not called for or unclaimed by the receiver will require additional postage costs to be paid before we can resend.

We cannot be held responsible if a parcel has gone missing due to the postal address being filled in incorrectly or missing important information. However, if we notice the address is incomplete, we will contact you before dispatch.

Risk of loss passes to you once the item has been passed to the carrier (Royal Mail or UPS).

Recycling

We used recycled packaging as much as possible to keep postage costs down and to reduce our impact on the environment. Our postal tubes are manufactured from 100% recycled cardboard and are recyclable. The plastic ends are made from LDPE and are recyclable.

Anything else

If you have any other queries please contact us via the details below. UK & EU trading terms will apply.

We reserve the right to cancel your order at any time.

Fiona Hamilton T/A Soma is a member of the Federation of Small Businesses

Soma Gallery
4 Boyces Avenue
Clifton Village
Bristol
BS8 4AA

Tel: 0117 973 9838
Email: gallery@somagallery.co.uk
Web: http://www.somagallery.co.uk

Registered in England.